This profile has been claimed by the business owner or representative.
Hotel Edison
- Hotels
- New York, NY
About this business
Location details
228 W 47th St, New York, NY, 10036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First let me explain that we have stayed in hotels all over the world and this is the first time I have felt the need to take to this forum to express our views. We booked the Hotel Edison for my son's 21st birthday on personal recommendation by our local travel agent. Based on the photographs we saw on Triumph Hotels website of the classic rooms, we paid $1933 to the Edison for 8 nights for 3 adults sharing room only, + $200 resort fees. Our first room 1537 was tiny, grubby and damp, the bathroom was horrendous, we asked at... read more
Business response:
Dear Donna, Thank you for your feedback. Please know that we appreciate all guest feedback and use it as an opportunity to know what we have done correctly and more importantly how we might improve for the future. It is clear we fell short of your expectation and believe we are better than what you experienced. We sincerely apologize for any inconveniences as we are committed to providing you the highest level of service simply because we believe that you deserve the absolute best! I will pass on all of the information th... read more
So far a terrible experience and we have not even arrived yet, trying to cash in on Thomas cooks demise by cancelling reservations and trying to charge 50+% more for the same booking..............
Business response:
Hi Les Davies, Thank you for giving us your feedback. I will pass this along to the appropriate team member for this Thomas Cook reservation in hopes that they will be able to assist you. We apologize that this has started your vacation off poorly and hope that you enjoy your stay while you are in NYC. Best, Jaclyn
Worst hotel I ever stayed at. Rooms are very old and tiny Look nothing like the advertisement pictures. Bathroom is so small, toilet shower, sink are almost touching each other. Good chance to trip getting out of toilet. Ice machine broke. ATM broke in lobby. Trying to call front desk, line always busy. Any positive recommendation is fake. Do not stay there!
Business response:
Dear Mr. George Grey, Thank you for the review of your most recent stay with us. We are always grateful to hear feedback from our guests, and we truly appreciate your comments. It is through feedback such as yours that we are able to see various aspects of the property from the guest's perspective. We would like to apologize that you were unhappy with your most recent stay. Please know that we take all guest feedback to heart and as an opportunity for improvement. We thank you for informing us about the specific issues tha... read more
The fact that this place is supposed to be a “luxury” hotel is a joke. If this is what they consider luxury they need to check a dictionary. The rooms are the oldest rooms I’ve ever stayed in. The flooring is old and coming apart next to the wall. The first room we stayed in looked as though there was mildew on the ceiling. There was a hole in the bathroom door as well. When we complained they did accommodate our request and move us to another room however it wasn’t much better. The ac unit barely works in the heat of summ... read more
Business response:
Dear Whitney, Thank you for taking time to provide us with feedback from your stay. I would like to introduce myself; my name is Jaclyn, Guest Relations Ambassador here at The Hotel Edison. We value the feedback, comments and observations of all of our guests as it gives us the opportunity for improvement. Our goal is to ensure your 100% satisfaction and continue to fulfill our commitment to providing excellent customer service with a superior guest experience. We sincerely apologize for the inconveniences that you encounter... read more
gjøre opp for seg ved kanselleringer.
Acabamos de volver , estuvimos alojados durante siete noches. Habitación poco iluminada, desde la ventana apenas se veía la luz del día, las vistas... sólo paredes. El aire acondicionado en la habitación muy ruidoso, y el ruido que entraba del exterior...peor aún. El cuarto de aseo pequeño y olía mal. A favor, la ubicación y la amabilidad del personal
Business response:
Dear Pilar, Ojalá hubiéramos sabido que no estaba satisfecho con su habitación. Te hubiéramos actualizado. Tal vez la próxima vez nos haga saber cualquier cosa desagradable para que podamos hacer todo lo posible para solucionarlo. Robbi
The only reason why this place is even getting 2 stars is because the room was clean and the location was great. I don't even know where to start. First off, if you smoke, MAKE SURE YOU GO OUTSIDE AND SPRAY YOURSELF BEFORE COMING IN. I only emphasize on that bc when my husband and I went, we hot boxed in our car, parked and went back inside. Everything was fine for a while. (TMI in the next line.) It was late at night around 11, maybe an hour after we came back up, we went and had some adult play time. Before we could even c... read more
Business response:
Understood. Thank you.
I arrived late to the hotel at 6pm. When I finally got checked in and received the room key, only to found out the room had not been cleaned. I understand mistakes can happen but at 6pm and the room was not cleaned? I then had to go back downstairs to let the front desk know so I can get another room. At this time, I am already late to my event. By the time, I got a clean room, it was after 7pm, and the event started at 6:30pm. When I complained to the manager (Jenny), it was no big deal to her. Everyone makes mistakes accor... read more
Business response:
Dear Jenny Chan-Remka, We appreciate your comments regarding your stay and thank you for your review of our hotel. We apologize for any concerns you may have had regarding your visit, and will certainly submit your comments to our team members. Our goal is to ensure your comfort, and we are sorry this was not the case. Rates are base on the time of the year and day of the stay. Its is not our intention to make you upset. If you see a better on the web, let us know where to look for it and we will match it. Please reach out t... read more
I have been waiting for my refund for more than a month and after calling many times, sending several emails, no answer or even an acknowledgement of receipt! A shame!!!
Business response:
You may also reach Jenny at edfom@triumphhotels.com Thanks
Frequently asked questions about Hotel Edison
How is Hotel Edison rated?
Hotel Edison has a 3.8 star rating with 8,749 reviews.
When is Hotel Edison open?
Hotel Edison is open now. It will close tomorrow at 12:00 a.m.