This profile has been claimed by the business owner or representative.
Hotel Edison
- Hotels
- New York, NY
About this business
Location details
228 W 47th St, New York, NY, 10036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the hotel overcharged me and is now ignoring my phone calls and emails. I WANT MY MONEY BACK!!! Will NEVER stay there again
Business response:
Dear Christal Taylor, Thank you for taking the time to provide us with feedback from your stay. We value the comments and observations of all our guests as an opportunity for improvement. We sincerely apologize for the seemingly overcharge that you have mentioned. We would never ignore any phone calls as it is very important that each guest has gotten their questions answered; it is the holiday season and our busiest season. I have looked into your reservation and noticed that you booked two identical reservations; perhaps ... read more
Awful hotel. Horrible rooms. Rude staff. Noise from the ball room is awful. Every night until past 11pm you have horrible vibrating sounds coming from the window in your room. Loud enough that ear plugs and 3 pillows over your head doesn’t drown out the sound. They refuse to move you because there isn’t actually a problem with your room.. basically just tell you to get on with it. Even after coming up to the room to hear the whole room vibrate and how loud it is... they still won’t move you. $30 charge per night tax fees ... read more
Business response:
Dear Jessica, Please accept our sincerest apologies for not being able to provide a positive memory for you during your trip to the Big Apple. We deeply value your relationship with the Edison Hotel and are committed to providing the highest level of service simply because we believe our customers deserve the best. We are truly sorry to hear that you deemed our staff to be unfriendly and we sincerely apologize that you were not made to feel welcome during your stay with us. I will make my team members aware about your exper... read more
I stayed at Hotel Edison 11/08/2019 to 11/11/2019 and was charged for my stay in the amount of 821.16 on 11/12/2019. There were no issues with this payment, it was taken from my account with money left over. Fast forward two weeks I had a charge for 100.00 and 10.00 taken on the same day. I called and they said that debit cards weren’t processing that weekend correctly and that if I showed proof that I had paid the 821.16 then my account would be credited the two charges (100.00, and 10.00). I provided this proof and my acct... read more
Business response:
Dear Jenna, We apologize for the delay. If you have any issues with your current billing please contact the hotel directly and speak with a manager or accounting, you may also email as well to edfom@triumphhotels.com
This hotel has a beautiful lobby. The most rude desk staff ever imaginable!!!!! Horrible rooms. Resort fees with no choice but to pay when u get no use from even the WiFi. 2 more nights in this crap hole then home thank the Lord. #neveragain
Business response:
Dear Leeanne, Thank you for your review and for sharing your experience with us. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. We are truly sorry to hear that you deemed our staff to be unfriendly and we sincerely apologize that you were not made to feel welcome during your stay with us. I will make my team members aware about your experience. For that future stay please feel free to reach out to me directly and I will be sure we take great care of you. We look forward to we... read more
I would recommend for location but rooms are very small and dated. there were sockets hanging out of wall and not fixed when reported . our room looked over a roof filled with rubbish. the pipes for heating etc banged all night. like I say great location but hotel not good and staff at reception were awful. I will return to New York but not edison
Business response:
Dear Lisa Roll Maddison, Thank you so much for taking the time out of your day to complete this review and providing us with your honest feedback from your most recent experience. It is through guest feedback, such as yours, that we are able to make any necessary improvements to provide the highest level of hospitality to all of our guests. We sincerely apologize for any inconvenience with what you encountered in your room. I have passed on your comments to my Engineering Team here so that we can look into your specified n... read more
long wait to check in and ride unhelpful staff
Business response:
Dear Sherree Thomas, Thank you for taking the time to provide us with feedback from your stay. We value the comments and observations of all our guests as an opportunity for improvement. Please know that we take all guest feedback to heart and as an opportunity for improvement. We would like to sincerely apologize that you experienced a longer wait than you expected for your check-in process. We recently added check-in and checkout kiosks to our lobby area that may be able to assist with this for your next stay. If there i... read more
female reception staff we spoke 2 about our change of room was rude the 1st room we arrived at had one of the old rooms had dirty carpet and wallpaper dampness complained to management who told us could not move us 2 next morning room above 7th floor was slightly better but still not acceptable booked this a year ago and was 4 a special birthday was told would have 2 pay extra for refurbished room travel agents had emailed about getting upper room sorry will not be back 2 this hotel
Business response:
Dear Lesley Vint, Thank you for taking the time to provide us with feedback from your stay. We are always grateful to hear feedback from our guests, and we truly appreciate your comments. We sincerely apologize for the inconvenience you encountered during your stay with us. I will pass along your comments to my team here to make any necessary improvements accordingly. We would have loved to help you celebrate your special birthdays while you were visiting. We do our absolute best to ensure that each guest is satisfied with... read more
So disappointed in what used to be my favorite hotel. Our “refurbished” looks like something out of a horror movie. The hotel management offered to leave us in the room and move us tomorrow night. Unacceptable! Now they are moving to a similar room.. just as run down and tiny as the last one.. 2 nights like this?? Looking for another hotel now. I’m just so disappointed in the management and the total lack customer service.
Business response:
Dear Dawn, Good morning and hope this email finds you well. Please accept my sincere apologies for the inconvenience you have experience yesterday. I am holding a room for you to be move today. Please see one of our front desk manager, they are aware of your room move and they will gladly assist you. Hope all is well. Best, Rommel
We booked the Hotel Edison through Expedia for a family trip to NYC on 10/10/2019 for 5 days - the remodeled king bed suite with a balcony that has Times Square views. When we landed, it was cold outside, and the rooms were freezing. We tried to turn on the heat but only cold air was blowing. Also, the balcony door wouldn't close totally so cold air was coming from the outside as well. We called guest services to ask them to assist us with the heat and the door, and they sent up a technician who said there is a problem wit... read more
Business response:
Dear Daniel Amsalem & Tamara Rubin, Thank you both for taking the time to provide us with feedback from your stay. We value the comments and observations of all our guests as an opportunity for improvement. It is through feedback such as yours that we are able to see various aspects of the property from the guest's perspective. We sincerely apologize for the inconvenience as we are committed to providing the highest level of service simply because we believe our guests deserve the best. Our goal is to ensure your 100% sati... read more
Frequently asked questions about Hotel Edison
How is Hotel Edison rated?
Hotel Edison has a 3.8 star rating with 8,749 reviews.
When is Hotel Edison open?
Hotel Edison is open now. It will close tomorrow at 12:00 a.m.