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Hotel Edison
- Hotels
- New York, NY
About this business
Location details
228 W 47th St, New York, NY, 10036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad service! Old rooms with a smell of mildew, in the rooms an air conditioner that does not work properly and very noisy! We were very disappointed with our stay at the hotel. Apart from the location, the hotel has no other advantage. Too bad one last time we stayed at this hotel
At all!!!! Not friendly!!!! Even the employees they are not happy and feel sorry for the customers. You can’t call the reception from the room, they do not answer, the room are not ready when it’s supposed to be the check in, they don’t put you towels in the room, you pay the room and breakfast but they give you the breakfast only for 2 people, doesn’t matter if you have booked for more. Etc etc
Realmente mal, no esperaba que en este lindo hotel mi experiencia fuera así. 1er día: registro a las 3 pm (llegué a las 6 pm y me informaron que la habitación no estaba lista). Después de perder 2 horas (en lugar de disfrutar de NY) pude ir a la habitación. La caja de seguridad, no tenía pilas, por lo que no pudimos guardar nuestros pasaportes y tarjetas de crédito. Bajé a la recepción para informarles, al cabo de una hora lo arreglaron. Logramos salir, cuando llegamos de regreso al hotel - no había toallas 🤦🏼♀️, reg... read more
Checked into the hotel, they took almost 500 dollars out of my bank account which they said I would get back at check out which didn't happen, no assistance from any staff.
Business response:
Hi Cali, thanks for the feedback. I have viewed your bill and the charges you saw are coming from the room rate for each night (3 nights) plus the Facility Fee & taxes. There is no mention of $500 additional charges in your bill at all. If you have any questions about this, we would be happy to explain your room charges at any time. Please contact our reservations team at reservations@triumphhotels.com or Front Office team at edfom@triumphhotels.com Wishing you well from out family to yours.
A fuir!!! Nous avons passé 4 nuits à l’hôtel Edison, Laura le manager ne sert à rien à part prendre la clientèle de haut. De plus qu’elle surprise, l’hôtel nous a prélevé deux fois le montant de la chambre mais ne souhaite faire aucun remboursement. Pour terminer les chambres sont d’un autre temps et auraient besoin de travaux. L’insonorisation et l’isolation sont lamentables. Je le répète, À FUIR!!!!
Business response:
Hello Loic, thank you for your feedback. We are sorry that you felt mistreated. I have reviewed your billing and only saw the one night charges as presented in your confirmation. Perhaps what you are seeing on your statement is the authorization for approval. This should have disappeared by now as it has been a month since you stayed. If you have any questions pertaining this, please feel free to contact our Accounting Team for further assistance at edisonaccounting@triumphhotels.com Thank you.
rooms are very poor standard. duct taped bare lagging, holes in walls and ceilings bath plug hole was falling out of bath so water seeping out down and around it. bathroom tiles broken terribly painted and very old and dirty, must be damp as it's full of silver fish. bed was made daily but room not cleaned once in 4 days. staffing general nice but some just downright rude. no answers to 5 emails or 3 fb messages. most staff are exhausted by working 24 hours plus. took resort fee without permission or signature- guard you... read more
Business response:
Hi Lara, thank you for your feedback. We appreciate all guest feedback, both positive and negative, so that we can view the quality level for the hotel from a guests perspective. Although we appreciate you honesty, we would have been more grateful if you had told us upfront in person. I am unable to view you reservation information due to lack of specific information, but please know that when booking your reservation, you receive a confirmation letter, as all hotels do, that provides any charges. Please feel free to view ou... read more
In great need of updating very tired rooms, staff pleasant but work very longs hours and clearly tired.
Business response:
Hello Angie, thank you for your feedback. We appreciate your honesty and will take it into consideration. Please know that we are currently in the process of renovating our guest rooms. The room that you booked, a Classic category, it currently being refurbished. Our Signature category has recently been fully renovated. If you ever have any questions, please do not hesitate to reach out directly and we would be more than accommodating. Thank you again. Jaclyn
They took more money from my bank account without permission or reason and won’t reply to any of my emails answer the phone or Facebook messages wouldn’t recommend
The worst hotel I could ever get to be accommodated, the staff behaves horribly
Business response:
Hello, we are sorry that you feel this way but please know that we believe that we are better than what you encountered. Although you have the right to make your own decisions and opinions, we would like to show you in the future what Hotel Edison can offer. Thank you.
Frequently asked questions about Hotel Edison
How is Hotel Edison rated?
Hotel Edison has a 3.8 star rating with 8,749 reviews.
When is Hotel Edison open?
Hotel Edison is open now. It will close tomorrow at 12:00 a.m.