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Florida Credit Union - 2
- Credit Unions
- Gainesville, FL
About this business
Location details
1615 NW 80th Blvd, Gainesville, FL, 32606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
We haven't been able to use on-line banking now for days, making it very hard to pay bills, etc.. The system is down and getting someone to help is impossible. I was on hold yesterday for over an hour, finally did the prompt where I leave my number and they will call me back, stating I won't lose my place in the que. Still waiting and that was yesterday. This has been the most frustrating experience with any financial institution that I have EVER had. I will be looking for another credit union that is responsive to t... read more
Business response:
Hi Deby, we're sorry to hear you're having trouble accessing your account online. We updated our online and mobile banking platform yesterday, May 12th and it is fully functional at this time. If you don't mind sending us a private message with some details about the issue you're experiencing, we can certainly look into this for you!
for one thing, you could answer your dang phone
Business response:
Hi Sam. We've been experiencing higher call volumes than usual the last few weeks. We apologize for any inconvenience this may have caused you and we'd like to assure you that we're looking into this.
Was approved for car loan with a good rate. I have had questions regarding my loan (which I got in Feb) I have not been able to reach anyone. I go through prompts, get to the one I think I need. I have been caller 6,5, and 4. I have been sent direct to a voicemail after holding for 30 min when I was caller #6. I was holding for a person as caller #5, held for 30 min again, hung up on by automated, now I am caller 4 while I write this and was hung up on yet again! I will probably be looking to refi my car from a bank who... read more
Business response:
Hi Vanessa. We're so sorry to hear you're having trouble reaching us. We've been experiencing higher call volumes than usual the last few weeks. We apologize for any inconvenience this may have caused you and we'd like to assure you that we're looking into this.
By standing by your customers when you sell them auto warranties that deceive your customers with fine print And you should disclose the half the cost for the ultimate plan is commission to flux shame on you!!!
Business response:
Hi Peter. We'd like apologize if there's been an issue and encourage you to send us a message with more information so that we may address it.
Last Wednesday I went online and tried to get preapproved for a car loan. I had a phone call within 20 minutes from a woman who went over things and said she would call me with an answer by 6.00. Well, 6:00 came and went. The next morning at 9:15 I called the number she called me on and got a man named Tyler who said the woman that I had talked to came in at 9:30 and he would promptly have her call me back. At 4:15pm I called back again after not hearing back from anyone to be told that my loan application had been denied fo... read more
Business response:
Hey Lori, thanks for letting us know about your experience. We take a lot of pride in delivering personal attention to our members and this is not how our employees are trained. We will have a manager review your application to determine who was working on this and why it was not handled with the care and attention that we expect. Again, we are sorry to hear this and will be in touch as soon as we have reviewed this. As a reminder, all FCU locations are closed today, for Presidents' Day, so we should be in touch with you ... read more
Getting a loan was easy. Making the payments are absolutely ridiculous. There is no user friendly way to make payments online or over the phone for loan or credit card. Get in this century FCU. 😠
Business response:
Hi there, Scott. While we no longer accept payments by phone, our online payment system is quick, easy and completely free. If you would like more information about making a payment online let us know and we can walk you through the process. You are not required to register or login, you would just need basic information about the loan you want to make a payment to. Additionally, you can make a payment using other methods, like bill pay or transferring funds from your Florida Credit Union account or an external account. P... read more
Return emails and hire more people to answer the phone so your not on hold 20 min.
Business response:
Hi Mr. Brown. We're sorry to hear you're having trouble reaching us. Call volume may be higher than normal since we were closed in observance of MLK Day on Monday. We apologize for any inconvenience this may have caused you. If you are trying to reach someone in particular via email, can you send us a private message with their information so we can get you in touch with them? Thank you for making us aware of the issue.
Now, I see you have a $25/day negative balance fee. You can see by my history that I get my pension check on the 1st - which you won't credit until the 2nd. You don't care about your customers - only fees!
I would LOVE to just deposit items to my business account through the ATM. In fact I was told I could by the person that signed me up. Over a year later and I STILL cannot do anything except withdrawals from the ATM. Even after bringing it up to someone and she said she would call me back to discuss what the issue was. BAD customer service when customers are told one thing multiple times, but experiences prove they are not telling the truth. I would just cancel my account, but it took two months to get an ACH set up for one ... read more
Business response:
Hi Janice. We're sorry about the difficulties you are experiencing and our miscommunication. ATM Deposits are something that we are able to accommodate, but it is a feature that is made possible on request. We should be able to activate this feature for you. If you would like, please send us a private message with your contact information, and I will put you in touch with one of our member service representatives who should be able to add this feature to your business account.
Frequently asked questions about Florida Credit Union - 2
How is Florida Credit Union - 2 rated?
Florida Credit Union - 2 has a 4.7 star rating with 528 reviews.
When is Florida Credit Union - 2 open?
Florida Credit Union - 2 is open now. It will close at 6:00 p.m.