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Florida Credit Union - 2
- Credit Unions
- Gainesville, FL
About this business
Location details
1615 NW 80th Blvd, Gainesville, FL, 32606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Time to trash them. 1st on May 8th 2019 was in Ocala office with father to check on 2 IRAs. 1st one closed in June of 19'. When we asked about 2nd one that was still good till 2021 roll over what do I their son need to do if they pass. Was told just come in an we can redo it all for you. Sounded easy. NOT !!!!. Lying sacks of crap. Both parents died. Aug of 19' two weeks apart. Parents had everything set. As it turns out a company called Ascensus takes the money to invest. my folks had nothing on this company on file. When ... read more
Business response:
Hi Arthur. We're so sorry to hear about the issues you've having. Would you mind us your contact information so that we may connect you with someone in our member service department?
Not helpful at all and the underwriter “ROB” is a terrible employee didn’t listen to my needs and did not care to help me. Said he’s the highest up and no one was over him that I could speak to! I’ve never heard of such a thing....... there is someone over everyone unless you own the place
Business response:
Hi Amelia. Could you message us with more information about your experience? If there was issue, we'd like to rectify it if possible.
I haven't had any issues until the new system rolled out. I cannot log in to my account online. It tells me that it's unable to confirm my credentials. I also recently had some charges on my account that were NOT me. I can't even get in to my account. I can't get hold of anyone to fix these charges. I've called and every time, I'm on hold for more than an hour, even if I'm caller number 5. Why can I not speak to a human?! This is beyond frustrating. I haven't been able to log in to my account since February/March.
Can’t get anyone to answer the phone. My husband has been on hold for over 1 hour. I do not recommend them.
Business response:
Hi Jessica. We'd like to apologize for your wait time! Would you mind sending us a message with your contact information?
I opened my account with FLCU in 1998. I have had several loans with them through the years and used to think they had good customer service. Now, I cannot reach a human by phone. I have been on hold for as long as an hour and gave up. Their new web site is horrible and extremely difficult to navigate. I have been denied the ability to pay my auto loan electronically. I eventually was able to pay it went I was contacted due to the delinquent payment. I will be closing my accounts with FLCU and would not recommend this ins... read more
Business response:
Hi Beth. We'd like to apologize for any frustration you experienced recently. Our call volumes have been very high but that's no excuse. Would you mind sending us a message with more information about your experience? We'd like to learn from our mistakes and ensure this doesn't happen again.
Stood on hold for 45 until 6:09 no one answered the phone. You cannot do business like this people are entrusting their money with your bank. Unacceptable I would not recommend this bank to anyone
I have spent nearly 4 hours just trying to setup auto pay on my car loan. Still can't do it. This is the most unfriendly web site and app I have ever experienced.
Business response:
Hi Jane. We're so sorry to hear about your experience and any frustration it may have caused. Would you mind sending us a bit more information via a private so that we may better assist you?
3 days in a row called in for assistance no call back no email I’m up to an hr and a half on hold waiting to talk to someone . The screen shot is during business hours.
Business response:
Hi Brien! How can we help?
For four days, I haven't been able to access my account. I called on Monday and was told to wait until the next day due to a system change. The online banking site is still not working and phone lines are overwhelmed. I just waited for 10 minutes in a chat window with no response. Finally got through on the phone - recorded message let me know I was #75 in the queue. Guess I'm not the only one having problems. This is the worst customer service experience I've had in a long time. Pretty bad that there's no way to acc... read more
Business response:
Hey Wendy, we're sorry you're experiencing this issue. Since it started before the update, it sounds like it may be unrelated, but we can definitely look into this for you! Do you mind send us a message with more information about the issue you're experiencing ?
Frequently asked questions about Florida Credit Union - 2
How is Florida Credit Union - 2 rated?
Florida Credit Union - 2 has a 4.7 star rating with 528 reviews.
When is Florida Credit Union - 2 open?
Florida Credit Union - 2 is open now. It will close at 6:00 p.m.