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Florida Credit Union - 2
- Credit Unions
- Gainesville, FL
About this business
Location details
1615 NW 80th Blvd, Gainesville, FL, 32606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
After almost 20 years of having an account I’m disappointed to say I closed my account today. After having my account overdrawn by more than $1,000 recently then waiting 9 business days to get my account “settled” I had a technical issue with my check, but I drive 30 minutes to bank here because they have been so good with customer service. They could not sort it out without me driving another hour round trip, even though I have cashed many checks the same way. After today with the lack of customer service and attitude I rec... read more
Business response:
Hi Natalie. We are very sorry to hear that you will no longer be banking with us. We would like to be able to assist you and keep your business. Can you provide us with some more information about your situation and the best way to reach you via a direct message? We have forwarded your post to our member service team. We appreciate you being with us for as long as you have and hope we will be able to keep you as a member.
not\\4 times in 2 month our card has been stolen !!! and we were hung up on !!! we will be going to another bank , you suck
Business response:
Hi Lisa. We're sorry to hear about this poor experience. We pride ourselves in offering great member service to everyone who banks with us and we apologize for falling short. Can you please provide us with a private message with your contact information and a more info about your experience? We will forward it along to a member service representative who can speak with you directly to help. We value you as a member and hope we can keep your business.
Fraud alerted 2 times and exceeded times used in Disney! I call the number each time and they say they can’t help. I can’t withdraw my money fast enough. I have called and no one calls me back. I’m done!!!!
I’ve been waiting at the Country Oaks branch in Ocala for 40 minutes now to replace my debit card. There are still two people in the line ahead of me, yet there are two customer service reps sitting in their offices not helping anyone. So ridiculous!
Business response:
Hi, Linda. Thanks for letting us know about this. We're sorry to hear about your poor experience. It's important to us that our members are satisfied with the in-branch experience and receive the best customer service. We will work to improve this going forward.
I had an account with them many years ago and closed it. I recently opened another account with them and am very unhappy with them. I currently am looking for another bank because I get two checks that require Direct Deposit. If you have bad credit they will do nothing to help you in any way shape or form. I did a credit dispute and of course they did not decide in my favor. Today I am starting in the hole in the amount of $105 which does not help my situation at all. Part of this amount I am fine with but charging you ... read more
Business response:
Hi Linda, thanks for reaching out. I’m sorry to hear about the issues you seem to be experiencing. We do offer a free credit report review, anytime you’re ready we can get you in touch with a member of the team who can point out areas that may be harming your credit and give you suggestions on how to improve your score. In the interest of your privacy, please contact us by phone or via online banking to discuss specific fee inquiries. While we do offer ATM deposit, as well as mobile deposit, these features are not active... read more
I am so worried about my car loan. I have been paying on my car loan for over 4 years. I originally signed for a 72 month loan. When attempting to trade in my car I found out that an additional 18 months was tacked onto my loan. I cannot get anyone on the line to explain this. Not only that, about $5000 has been added to my loan. When I pressed the issue with someone on the phone today, I was sent a new payment plan of $434 every other week! I do not believe this is legal! No one will return my calls now. I do not know what ... read more
I am completely a shamed of FCU. My father has been a member of FCU for over 10 years. I have been a FCU for 6 years now. My father is a government worker and it saddens me to say that FCU was uncooperative and unwilling to make payment arrangements with my father. The government has been shut down for 27 days now. My dad has received NO PAY OR NO INCOME and you would think that FCU would have something arranged for federal workers by now!! FCU is disorganized and unprofessional. There are dozens of federal workers that hav... read more
Business response:
Hi Isabel. I apologize for the misinformation your father received.This is not how FCU treats our members and are already working to take care of this. Because of the minimal information that we all have been receiving regarding the shut down we are making adjustments to normal procedures as information becomes available. We have a unique department that has been assigned to handle these accounts and unfortunately your father was not in touch with that department. We have sent him a message with more information.
Was extremely disappointed with my recent experience. Worked with someone who was supposed to call me with information I needed. He didn’t, and then didn’t return my calls or emails for over a week. I had to call and get info from another employee. It was very disappointing and unprofessional.
Business response:
Erica, we're so sad to hear about the that you had. We would like to get more information so we can look into this for you. Can you please send us a private message with details about your experience ?
You guys suck. Thank you.
Frequently asked questions about Florida Credit Union - 2
How is Florida Credit Union - 2 rated?
Florida Credit Union - 2 has a 4.7 star rating with 528 reviews.
When is Florida Credit Union - 2 open?
Florida Credit Union - 2 is open now. It will close at 6:00 p.m.