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Commonwealth Senior Living at North Byron
- Community Centers
- Wyoming, MI
About this business
Location details
5812 Village Dr SW, Wyoming, MI, 49519, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness, far far from it. Friendliness, a select few. Value. awful. Care services. awful Activities. IF they have them ...I've never seen any!
Business response:
We are sorry to hear about your experience at First & Main Metro Health Village. American House acquired this community in December 2019, and renamed the community American House Wyoming. At American House, it’s our mission to enrich the lives of seniors in an environment that fosters independence, compassion, quality care and meaningful relationships. If you’d like to discuss your past experience further, please reach out to our home office and let us know how we can help.
Those who can live independently in assisted living at this facility are fortunate. Those who live on the dementia unit (and those from the other 2nd floor who should be on the dementia unit or aren't able to live independently) need action to insure the care and safety they deserve. The investors of this community need to step-up and support management with trained personnel to give these residents the care they desperately need and deserve. Dementia-residents sitting in the dark, watching action movies from 7-10pm without ... read more
Business response:
We are sad to hear you didn’t have the best experience at First & Main Metro Health Village. American House acquired this community in December 2019, and renamed the community American House Wyoming. At American House, our residents and their needs is our top priority. Our memory care program, is uniquely designed to help residents, throughout the stages of dementia, live and be cared for with compassion. If you’d like to discuss your past experience further, please reach out to our home office and let us know how we can hel... read more
Some days there are good things at this home but basic care is not consistent. I left the 3rd floor today and an elderly visitor complained to me in elevator. She found a friend from church she was visiting, in unacceptable condition, as well as her bathroom, due to incontinence. This was a repeated situation for her friend, that I have also experienced with our loved one. This lady was so distraught, because she has found her this way before and talked to aides about it. These are residents who need specialized care and are... read more
Business response:
Please accept our sincerest apologies for your recent experience in our community and the experience of the resident involved. We strive to ensure the best possible care for our residents at First & Main and think of them no less than our family. Because our family is our priority, we have set our expectations at exceptional. We take any concerns very seriously and appreciate feedback and the chance to improve. After receiving this comment, we immediately implemented a change. The Management Team will now be joining rounds o... read more
Some signs of improvement of this home for the aged in the past few weeks. More staff visible, working and checking on residents. Beds are being made and hydration stations are cold & filled. Bringing residents out of their rooms to socialize or just be together in the beautiful, numerous sitting areas is still lacking. Doing a review on this site enables real change to occur and we thank this site & others for their service. This is such an important issue because many are afraid or unable to speak themselves. Keep checking... read more
Business response:
Thank you for taking the time to leave this comment. We encourage residents and family members to share their experiences and we take any feedback seriously.
Really wish it wasn't so, but this care home continues to decline. There is no supervision of employees that are caring for the elderly. The minimum is done for the residents. That is why you see residents with doors shut and care aides sleeping, watching tv, using cell phones, etc. Before putting your loved one in this facility visit often, unannounced and especially on weekends. When you give a review like this, the representative for First & Main asks you to contact the executive director. The executive director says his ... read more
Business response:
Thank you for taking the time to share, we are deeply sorry to hear about your frustrations. Please contact our Director of Operations, we would love the opportunity to fix this situation.
Staff is untrained and uneducated. It feels like they grab anyone off the street. Staff call in sick all the time and are not covered so residents go unattended. If there is an issue it is ALWAYS the residents fault and the family must solve the issue as they have NO experience or interest in assisting the elderly. They behave as if they are doing you a favor letting your loved one stay there. You will pay for all the promised services and receive only the fraction they are willing to squeeze out. Oh and I know the response ... read more
Business response:
Thank you for taking time to post your review, we would like to apologize for your negative experience. We would appreciate if you could contact our Executive Director, Rex Townsend, at your earliest convenience so that we can get more details and address this issue immediately.
DO NOT put your loved one at this facility! Staff is awful, no one knows what they are doing, good luck even finding a staff member on the floors, they are all sitting in a hidden staff lunch room when they should be out assisting the residents! This place is all looks and No performance, stay away from this place, it is a waste of a lot of money!
Business response:
Thank you for taking time to post your review. Please contact our Executive Director Rex Townsend so that we can get more details and address this issue immediately.
As family members of a loved one at this home-for-the-aged, we give our lowest rating possible. The owner, regional director and even the state, have refused to take action to protect our loved ones. Sufficient personal & medical care is unacceptable. Trained & professional staffing is barely existent. Social activity is poor. Many residents have left or are planning to leave this private-pay-home in the last couple of months. All we can do now is let others know it looks good when you tour, but isn't basic care more importa... read more
Business response:
Thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Marina, at 248-203-1800 to discuss any concerns you may have. We value your feedback and look forward to hearing from you.
There is NO communication! Staff don't know what is going on. All I hear is "I'll check on that" or "I'll ask so and so". NEVER get a straight answer. As far as I know they have had 4-5 directors. Staff turnover is frequent. There are only a couple staff members I trust. You just never get a straight answer and returned phone calls do not happen! I have had many conversations with residents that live there and they are not happy. I also have noticed many more empty rooms in the last 2 months. As soon as I can my father will ... read more
Business response:
Thank you for taking time to post your review. Please contact our Executive Director Rex Townsend so that we can get more details and address this issue immediately.
Frequently asked questions about Commonwealth Senior Living at North Byron
How is Commonwealth Senior Living at North Byron rated?
Commonwealth Senior Living at North Byron has a 3.4 star rating with 120 reviews.
When is Commonwealth Senior Living at North Byron open?
Commonwealth Senior Living at North Byron is open now. It will close tomorrow at 12:00 a.m.