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Commonwealth Senior Living at North Byron
- Community Centers
- Wyoming, MI
About this business
Location details
5812 Village Dr SW, Wyoming, MI, 49519, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very lacking in nursing care. The aides are great but I'm not impressed with the 2 nurses they have had. For example, found my mom in her nightgown at 4 pm, still in her room, not feeling good, and all her pills on the floor.
Business response:
Thank you for sharing your feedback. Because improving the lives of seniors is the foundation of what we do, I would like the opportunity to speak with you in greater detail about your concerns. Please reach out to me at your convenience at 616-622-2420. Sincerely, Rebecca Duncan, Executive Director
Overall the experience was not pleasurable for our family. My mother-in-law never liked the place and did not feel safe there, however, there were two family members that did not help the situation and fed her fears and dislikes. I felt American House had potential and we could have possibly worked out the issues but it never happened. I did have concerns about the care and I felt a lot of the issues came from the top down which in any business unless that changes the business will always have issues. Communication was horri... read more
Business response:
Thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Rhonda, at rhieber@americanhouse.com to discuss any concerns you may still have. We value your feedback and look forward to hearing from you.
Management fails to provide adequate staffing. It is typical to have one caregiver on the floor on weekends. Care & activities are substandard for a memory care unit. Staff tries their best but it is impossible to provide good care for those with special needs. I would not recommend this American House for memory care.
Business response:
Thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to personally hear about it. Feel free to reach out to our Vice President of Operations, Rhonda, at rhieber@americanhouse.com to discuss any concerns you may still have. We value your feedback and look forward to hearing from you.
Moving mom to this facility was the worst decision. We moved her out today after 17 months. Since November we have battled bed bugs. This has cost us thousands in furniture and removal fees and for mom countless days of itching and aggravation. Since day 1 we battled incompetence in medication administration. They missed doses some days. They doubled doses some days. They recorded meds given that weren’t. In our 17 months they have had 5 Wellness Directors. Housekeeping was almost non existent. The management there is absolu... read more
Business response:
Cathy, thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Regional Sales Director, Kristen, at kviscum@americanhouse.com to discuss any concerns you may still have. We value your feedback and look forward to hearing from you.
American House Wyoming left us with a not so great impression Our tour guide didn’t even know he was supposed to meeting with us that day. The tour felt haphazard, and I didn't really get a good vibe.
Business response:
Thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Yovan, at 248-804-5357 to discuss any concerns you may have. We value your feedback and look forward to hearing from you.
Housekeeping is so poor-u can write your name in the dust. Half of memory care unit was turned into a covid unit. Staff is hardly visible. Residents are unkept and left in rooms all day. Rarely taken outdoors in available courtyard garden due to lack of staffing. 7th executive director in 5 years just let go. So sad to see what continues on & on at this place. The aides do the best they can considering how many they have to care for in a day. The company & management bears all the responsibility for this situation. Do not re... read more
Business response:
Thank you for your feedback. We'd appreciate an opportunity to discuss your concerns. Please give us a call today. We look forward to hearing from you.
My loved one was dirty. His clothes looked filthy. He always wore the same clothes every day. They referred to him as a number. If I came to visit, they would call and refer to him as his room number and not his name. One time they brought down the wrong gentleman, who sat there for half an hour before they realized it was the wrong guy. It was a horrible experience. The cleaning lady would often tell me that she was sorry that the room looked like it did. She was only able to go in every other week, which was ridiculous. Th... read more
Business response:
Thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Marina, at [removed] to discuss any concerns you may have. We value your feedback and look forward to hearing from you.
Don’t be fooled by the beautiful facility, the lack of care and constant employee turn over is extremely stressful to the residents. They are unable to form personal connections with the staff because they are always getting new people or having agencies come in to cover shifts after everyone calls in. Staff would rather hide and be on their phones than actually help the residents. They offer the same activities every week rather than changing it up, even though no one goes to the activities they offer. My grandp moved to a ... read more
Business response:
Hello, we are sorry to hear about your experience with the former management company of First & Main Metro Health Village. American House Senior Living Communities recently acquired this community in late December 2019, and it has been renamed American House Wyoming. Our company have been serving seniors for 40 years, and we strive to provide the best experience to our residents and their loved ones. If you’d like to discuss your past experience further, please reach out to our home office and let us know how we can help.
The review before this is so right on. Was hoping the new management would make a difference! And it is so traumatic to move a parent in memory care so these reviews are the only tool that families have to warn others & push for change. Concern sheets & meetings mean nothing when the director does not make sure personnel have work ethic & supervision. Example: so -called tour night -Thursdays 4-7 consists of managers & booze meeting with young friends in resident's cafe while residents are pleading to go out and walk in the ... read more
Business response:
As the new owners and manager of American House Wyoming, we apologize you didn’t have the best experience at First & Main Metro Health Village. American House acquired this community in December 2019. At American House, our residents and their needs are our top priority. And, we always aim to deliver a great experience. If you’d like to discuss your past experience further, please reach out to our home office and let us know how we can help.
Frequently asked questions about Commonwealth Senior Living at North Byron
How is Commonwealth Senior Living at North Byron rated?
Commonwealth Senior Living at North Byron has a 3.4 star rating with 120 reviews.
When is Commonwealth Senior Living at North Byron open?
Commonwealth Senior Living at North Byron is open now. It will close tomorrow at 12:00 a.m.