This profile has been claimed by the business owner or representative.
Commonwealth Senior Living at Hampton
- Community Centers
- Hampton, VA
About this business
Location details
1030 Topping Ln, Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I believe is probably the best facility for my loved one.
Business response:
Thank you so much for taking the time to share your experience with families here. We understand that choosing the right community for your loved one can be a challenge, and we are honored you have chosen our team to care for your loved one. Of course, we’d love to know how we can makes yours a 5 star experience. Please reach out to me at your convenience to share your advice. I can be reached at Eric.Montgomery@commonwealthsl.com. Kind regards, Eric Montgomery Executive Director
Our loved one is experiencing great care. They're every flexible with his needs. And they're very accommodating to him and to us. The only issue we've been having is discrepancies in billing, which then have to be discussed and explained. Some charges are higher than what were expected. They did adjust the bill when we brought it to their attention, but then the next bill was higher again.
Business response:
Thank you so much for sharing your feedback with us. We are so happy to hear that you are pleased with the care your loved one is receiving. I’m sorry to hear that billing has been a frustration and would like the opportunity to speak with you directly to address your concerns. Please reach out to me at your convenience at Monet.Morris@commonwealthsl.com. Kind regards, Monet Morris Senior Regional Vice President
My loved one spent about 8 or 9 days at Commonwealth Senior Living at Hampton. It was a good experience; there were no barriers to me visiting, so I saw her everyday until she passed. The staff were definitely friendly, and I had better communication with the staff here than at her previous community. I was able to visit everyday and find out what was going on. There weren't too many problems, as they were responsive and kept me updated.
Business response:
Thank you for taking the time to share your experience with families here. I am so sorry for your loss, but I am grateful that we were able to provide care you your mother while she was with us. Please let us know if there is anything we can do for you in the future. Kind regards, Eric Montgomery Executive Director
This community was great and was a really good community. It was just too far away for there to be enough family around to come and see her regularly. The community seemed nice and clean.
Our tour at Commonwealth Senior Living of Hampton was really good. The folks we talked to were very helpful and knowledgeable. They gave off a more friendly, laid back, fun vibe than another place we looked at.
Business response:
Thank you so much for taking the time to share this feedback with us. At Commonwealth Senior Living, we are focused on improving the lives of seniors, their families, and each other. I’m so happy to hear that you could feel our culture during your visit. We look forward to having you back to choose a suite and enjoy an award-winning meal! Please reach out to me directly with any questions you may have at Eric.Montgomery@CommonwealthSL.com. Kind regards, Eric Montgomery Executive Director
We were highly impressed with this community when we came to tour it, and we do know they are doing an excellent job with the activities. However we do know they are understaffed so the nursing isn't up to par or where we want it to be. There may be a reason for this but the memory care side does not get as good as food that we see on the assisted living side.
Business response:
Dear Jo, Thank you for sharing your feedback. We are honored that you’ve chosen our team to care for your loved one. Improving the lives or seniors and their families is central to everything we do. It sounds like we have an opportunity to improve your loved one’s experience. Please reach out to me at your convenience so that we may discuss this in greater detail. I can be reached at eric.montgomery@commonwealthsl.com. I look forward to speaking with you soon.
I think if you have someone who is truly assisted living capable, it would be okay. If you have someone who has extensive needs, there's not enough care provided. And that's not their fault - they're just not set up for that. On top of that, it's been very difficult not being able to go in and see our loved one. From what we can see, the common spaces are clean, and the individual rooms a little less so. That could be due to Covid, and/or an expectation that the resident to be able to do some level of cleaning. Some of the c... read more
[name removed] very nice along with other staff members we met/saw. Rooms somewhat smaller than other communities visited, not appt of closet space. Not particularly fond of the companion suites (one room, 2 twins and 1-bthrm) - no privacy for resident. Also the singles had 1/2-bath with shower & bath rooms on hall. l did like that they grow some of the leafy vegetables & herbs in a hydroponic system for use in meals. Residents were involved pre-covid era. Also, the utilization of dolls & stuffed animals in the memory care... read more
I think it is a very competent facility. They do a great job taking care of their residents .Just like any facility they had a hanging onto staff. Room sizes are large.The food was great. They have limited private rooms. Commonwealth Senior Living is well worth the cost. It is nice to have the option of bringing your own furnishings or having them furnish the room.I liked that they had men and women in separate areas.
Frequently asked questions about Commonwealth Senior Living at Hampton
How is Commonwealth Senior Living at Hampton rated?
Commonwealth Senior Living at Hampton has a 4.3 star rating with 249 reviews.
When is Commonwealth Senior Living at Hampton open?
Commonwealth Senior Living at Hampton is open now. It will close tomorrow at 12:00 a.m.