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Hyatt House Charleston/Historic District
- Hotels
- Charleston, SC
About this business
Location details
560 King St, Charleston, SC, 29403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Recommended
RecommendedGod bless Dr. Momoh for his marvelous work in my life, I was diagnosed of Hsv and I was taking my medications, I wasn’t satisfied i needed to get the Hsv out of my system, I searched about some possible cure for Herpes, i saw a comment about Dr. Momoh, how he cured HIV, HERPES, DIABETES and CANCER with his herbal medicine, I contacted him and he guided me. I asked for solutions, he started the remedy for my healing, he sent me the medicine through UPS SPEED POST. I took the medicine as prescribed by him and 8 days later I wa... read more
Staying here was the worst hotel experience I've ever had. Just about every staff member was we interacted with was indifferent, unfriendly, bordering on hostile. They then overcharged us by several hundred dollars, and stonewalled me when I tried to explain why that was wrong. I was able to get reimbursed only after spending a very long time on hold with corporate. I could say a lot more, like how we didn't get the room we booked, and how the whole place in general looked run down. But the main thing was just the attitude ... read more
Business response:
Andrea, it's truly disheartening to hear that you were unsatisfied with your recent experience here. The service you describe certainly does not reflect our usual high standards and we appreciate you bringing your concerns to our attention. We will be addressing your feedback immediately with our team as an opportunity for retraining, and we sincerely apologize for your frustration and inconvenience. We hope to have the opportunity to welcome you back in the future so we can work to improve your lasting impression of us.
I literally had to pay almost 30$ a day to park at this hotel. Also they don’t tell you that King Street is just like spring break with hundreds of teens partying like crazy all night. Never again
Business response:
Hi Michelle, we are so disappointed to hear you had a less than exemplary time during your stay. We hope that you will give us another chance to showcase our sterling levels of hospitality in the future, and would advise reaching out to our front desk for detailed information about amenities as well as the best times to visit Charleston. Thank you for sharing your concerns, honest feedback allows us to improve our guests' experience going forward.
Rooms and service were not worth the price.
Business response:
Thank you Sue for reaching out to us about your stay. We regret that you didn’t find us to be of good value. We hope you will give us another chance to welcome you back so that we can exceed your expectations in every way.
The worst experience ever !!!! I would NOT recommend this hotel to anyone. Besides the way we were treated, and LIED TO, our shower was covered in mold and mildew !!! DO not stay here Review of Hyatt House Charleston - Historic District Reviewed 2 days ago the room was filthy black mold and mildew around the entire perimeter of the shower. The valet parking is an absolute joke PLEASE take my advice pay to park in the garage after asking for valet 5 times I was told my car was fine only to find it towed and costing me $211 ... read more
We just checked in for a 2 night stay, our costs were to be $350+change. We got to our room & noticed we’d been charged $627+change. We travel regularly, we understand hotel policies, when the front desk says “they don’t see the charges they placed on our card” (they double charged 2 CCs the same amounts, glad Capital One noticed a discrepancy & denied 1 of their 4 charges) we’re concerned. No one answered at the corporate #. We wouldn’t recommend Hyatt House @ this point, we’ll have to see what a manager can say tomorrow. V... read more
Called twice to check for valet, ask about early check-in; made clear we were first time visitors and wanted high floor with a view for our one night. Receptionists can only be viewed as terse. Very disappointed to be looking at highways after paying extra premium.
Business response:
Kathy, we're truly sorry the service you encountered during your stay fell short. Certainly, our team could have been a bit more attentive in responding to your requests. Because these lapses are unusual for us, we hope you'll give us another chance to impress you the next time you're in Charleston. We're confident you'll experience the warm hospitality you expect and deserve.
really great place to stay
Business response:
Robert, thank you for choosing Hyatt House Charleston Historic District and reviewing your stay. Because it seems you enjoyed your visit, we hope the downvote was simply an oversight. It was our pleasure to host you and we hope to again in the future!
Frequently asked questions about Hyatt House Charleston/Historic District
How is Hyatt House Charleston/Historic District rated?
Hyatt House Charleston/Historic District has a 4.2 star rating with 2,133 reviews.
When is Hyatt House Charleston/Historic District open?
Hyatt House Charleston/Historic District is open now. It will close tomorrow at 12:00 a.m.