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Grand Canyon Plaza Hotel
- Hotels
- Tusayan, AZ
About this business
Location details
406 Canyon Plaza Ln, Tusayan, AZ, 86023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
RecommendedGutes Hotel, freundliches Personal, große Zimmer, aber wenig Licht, zwei Waschbecken, getrennt, Balkone zur überdachten Innenseite mit Blick auf kleinrn Spa-Nereich und Wintergarten, Pool im Nachbargebäude. Zimmer sauber. Mehrere Restaurants in der Nähe, auch Foodmarktet und Tankstelle, aber alles völlig überteuert, nur wenige Meilen bis zum Eingang Grand Canyon. Es fährt shuttlebus.
RecommendedVery beautiful place to be in if you wanna reach grand canyon Friendly staff, beautiful rooms Love it
RecommendedGood service, friendly staff, restaurant exceeded expectations, nice suite.
It’s not the mistakes, it’s how you handle them 1) you checked us out of our room mistakenly a day early and we were out hiking. We came back, took showers, and started reading. A stranger entered our room. You assigned it to her. This could have ended really badly. You were sorry…sorry? This wasn’t ..oh we forgot to put shampoo in you room 2) you said on check in there would be a “incidentals charge” that you wouldn’t charge the card but keep it on file… you lied. You charged the card at check in. We noticed when we got ho... read more
Business response:
Ms. Cassidy, we truly apologize for your experience, this should not had happened. Our front desk staff will be retrained on the checkout procedure to ensure the correct reservations/guests were checked out. Regarding the deposit, we authorized the card upon check in, the amount was temporarily held against your account. It will usually be released within 3-5 business days after your departure. Since you checked out on Saturday, there is a possibility that the deposit has already been released today. If it is not, please all... read more
Y’all have a moth infestation, we just drove 9 hrs to find a room with over 50 moths flying around! Then when I tell the Main desk they said we can’t do anything! How about another room, how about a door that I can’t put my hand under fro bugs to get in, how about a fly swat, anything but no.
Their billing system is horrible. We found charges for a whole extra night of fees, the day after check out. When I called Rich the Concierge said he only picked up the phone to get a number, not help. Mean while I know that the front desk can reverse charges. If they call up the chain of command.
When we checked in they required thst we pay a security deposit. We are in our 70's we left the room the way we found it except for what we used. That was in March, now it is May 28 and we still have not gotten back our deposit.
Business response:
We are sorry to hear you will not be recommending our hotel. Please be advised, our deposit policy is clearly listed online where you made your reservation. Our records show that $50 was 'held' on your MasterCard ending in 9247 upon check in on March 29th. You did not have any incidental charges, therefore; your funds were 'released' back to your card automatically upon your departure on March 30th. Since you were not charged $50, no refund was required. Kindly check your bank statement for clarification. If the $50 charge ... read more
unless you need just a room in. emergency. No breakfast included, old rooms, for the price you can get better room and breakfast. Service around this area it's like you asking a favor and you have to pay for it. Customer Service needs improvement and reservation agents needs to be more professional and not misslead customers. Hotels they should make more suitable rooms for people with mobility issues
Business response:
Dear Jorge, we are sorry you did not enjoy your stay. Our front desk staff did recognize you and thought they did the best they could to assist you and your family member who has a mobility issues. You were in our accessible SUITE which is convenient located on the ground floor. It also has direct access to the parking area. We are uncertain to what the issue was. Have we known, we would have been happy to offer you a resolution. If you would like to discuss any further, please do not hesitate to contact us. Thank you.
muy mal servicio por parte de la administración de mostrador y muy viejo y feo no lo recomiendo!!!
Frequently asked questions about Grand Canyon Plaza Hotel
How is Grand Canyon Plaza Hotel rated?
Grand Canyon Plaza Hotel has a 3.9 star rating with 3,057 reviews.
When is Grand Canyon Plaza Hotel open?
Grand Canyon Plaza Hotel is open now. It will close tomorrow at 12:00 a.m.