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Commonwealth Senior Living at Churchland House
- Community Centers
- Portsmouth, VA
About this business
Location details
4916 W Norfolk Rd, Portsmouth, VA, 23703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Still happy with our decision. Good care, and long time staff.
I was the person who arranged the admission, but it was for a family member being transferred there for hospice care. He passed away about a week afterwards. We were very pleased with the care. All the staff members were caring and compassionate.
The Administrators and Staff are very helpful, accommodating, caring, professional, knowledgeable, and flexible. They are concerned about the well-being of their residents. They go beyond the required to satisfy residents and family members.
Business response:
Thank you for taking the time to share your kind words. We're so glad to hear you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.
The staff members at Commonwealth Senior Living at Churchland House community were always helpful and available, and friendly. The room was a nice size with a walk in closet and a good size bathroom.
It appears that a lot of the caregivers don't seem to have customer service towards the residents. It seems like my loved one seems to be getting ignored. It would be nice to have better caregiver communication towards the residents. The memory care team could use some tenured staff members to care for the residents. The administration is very nice and professional. The community overall is clean. This is the best smelling community I have been in. In fact it smells fresh each time I work in.
Business response:
Thank you for sharing your feedback. While we are happy you had a great experience with our community’s cleanliness, I am sorry to hear the care your family received did not fulfill our expectations. Because improving the lives of seniors is the foundation of what we do, I would like the opportunity to speak with you in greater detail about your concerns. Please reach out to me at your convenience at paula.taylor@commonwealthsl.com.
My father lived here for 6 months in assisted living. They took such wonderful care of him to the point that he began to thrive again and was able to move into independent senior living in a different facility. The building is beautiful and well-maintained. Paula and Luke, the directors, are professional, very responsive, and truly care about the residents. [Name removed] at the front desk is always friendly and helpful. [Name removed] helps to coordinate fun activities and outings. [Name removed], the Maintenance Director, ... read more
Business response:
Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.
Friendly, caring staff. Excellent food. Activities for residents.
Business response:
Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.
The food is great. When I first moved here I was sad, but then I got to know the staff and they became family. [name removed] is so good with us its so amazing. I don't think I would change a thing about this place if I was asked to.
Business response:
Dear Pat, Thank you so much for sharing your feedback with us. We are so grateful to have you in our Churchland House family! Kind regards, Paula Taylor Executive Director
Nice community didn't feel like the right fit.
Business response:
Dear JM, We’re so glad to hear you enjoyed your visit. Of course, we would love to learn more about what would make a community the right fit for you or your loved one. Improving the lives of seniors and their families is central to everything we do, and we are always looking for ways to do just that. Please reach out to me at your convenience so that we can discuss in greater detail at Paula.Taylor@CommonwealthSL.com. Thank you, Paula Taylor Executive Director
Frequently asked questions about Commonwealth Senior Living at Churchland House
How is Commonwealth Senior Living at Churchland House rated?
Commonwealth Senior Living at Churchland House has a 4.3 star rating with 152 reviews.
When is Commonwealth Senior Living at Churchland House open?
Commonwealth Senior Living at Churchland House is open now. It will close tomorrow at 12:00 a.m.