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Commonwealth Senior Living at the West End
- Community Centers
- Richmond, VA
About this business
Location details
2400 Gaskins Rd, Richmond, VA, 23238, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My mother in law is doing great there The people are very friendly and try and make it like home for everyone , They have helped us help her with everything
Since Commonwealth Assisted Living took over this community at the end of April 2015 the improvements have been amazing! They increased care staff, added another LPN, brought in a real chef and began serving fresh food. They added more housekeeping and have administrative staff on site seven days a week. My mom is so happy with the improvements as are her table mates. We highly recommend this community to anyone looking for help in caring for their loved one.
Our experience with Commonwealth Assisted Living was a good one, overall! The staff here does an excellent job looking after the residents. They are friendly, professional, and very polite! Really the only issue we had is that Mom feels that the other residents here are "too old".
Nice property - similar in size to current location but newer and nicer interior. All the rooms are the same size (studio) - Met with director who was very helpful.
***There are not enough staff from 7pm to 7am. **Bells and calls for help at night are unanswered. Have complained. Staff is friendly and caring to the residents.
Business response:
As the Executive Director of Commonwealth Assisted Living at the West End, I want to thank you for sharing your feedback. We take your comments seriously and I can assure you that our community is properly staffed to meet the needs our of residents day and night. We take pride in providing high-quality care for our residents and for most cases we respond to residents and call bells within 10 minutes during the night. I welcome the opportunity to address your concerns further and please feel free to contact me directly. My e-... read more
Residents need companions or aides for 7pm to 7am due to staffing issues with the level of care for certain residents. The residents calls for help or bells will not be responded to quickly if any during these hours due to aides assisting in giving showers and putting to bed making the the aides unavailable for any other resident in the community as there are no nurses or lpns present on site during these hours. There is no management during these hours only two aides or three and one must pass meds to the entire community. ... read more
Business response:
On behalf of Commonwealth Assisted Living at the West End, I would like to thank you for sharing your comments with us. Providing our residents and their families with high-quality care, dignity, respect, and compassion is our top priority. I would like to assure you that our community is adequately staffed to meet the needs of our residents 24 hours a day. I would love the opportunity to meet with you to discuss your concerns. My e-mail address is [removed] and my phone number is [removed]. Thank you so much and I look forw... read more
Frequently asked questions about Commonwealth Senior Living at the West End
How is Commonwealth Senior Living at the West End rated?
Commonwealth Senior Living at the West End has a 4.2 star rating with 125 reviews.
When is Commonwealth Senior Living at the West End open?
Commonwealth Senior Living at the West End is open now. It will close tomorrow at 12:00 a.m.