Renault Guanajuato

Isabel Rubio Cortes 

on Google

a year ago

I don't recommend them for service. They don't accept credit cards, and when they give you the car, they don't explain what they did or what they're going to do. They tell you they changed the engine filter and can't give it back to you. They say they changed the oil filter, but it's not even the dealership's responsibility. At the dealership in León, they give you a sheet explaining the parameters checked; here, they don't. 

Luis Gutiérrez Fabián 

on Google

a year ago

Excellent service, the salespeople were very attentive from the moment you arrived until they handed you your keys. 

Gua Najuato 

on Google

3 years ago

If I had to describe terrible service, I'd call it the Renault dealership in Guanajuato City. It's appalling to learn that when I requested a refund for my reservation due to a lack of interest in selling their vehicles, I had to wait 15 days (when the salesperson said it would only be 3). Neither the salesperson nor the manager answered my calls, and we went to the dealership more than seven times without any response. Awful, absolutely terrible service. If I could recommend a truly awful service, I wouldn't even conside... read more

Daniela Torres 

on Google

3 years ago

Bad and lying sellers who ask for money without doing their job and when you complain about their inefficiency they give you the runaround, more lies, and they extend the time to return your money since the purchase is not finalized because of THEIR fault, managers in which you look for support and they do not even have the decency to answer, terrible terrible service, too bad the cars are so nice but because of the inefficiency of their employees they cannot sell! My experience was terrible... I give them one star because I... read more

Alejandra Dueñas 

on Google

9 months ago

Excellent service. They answer all your questions.