LUMA Hotel Times Square

A 

on Google

2 weeks ago

This hotel is fantastic, the staff are extremely welcoming and took care of my son too. Doormen were exceptionally mannered and very helpful. I cannot fault the hotel with only one exception; Housekeeping is inconsistent, sometimes coffee is topped up, but no creamer or stirrers, another day creamer but no coffee. Same goes for toiletries, sometimes refreshed, sometimes not. I know the HK staff are different daily, they do a great job and properly clean the rooms, but it's hit and miss. The hotel know this as they keep coffe... read more

Antoinette Levon 

on Google

2 weeks ago

Great hotel right in walking distance of Times Square, Culture Espresso and the Hudson Theater. The staff were all so friendly and personable. The rooms were nice and clean! They have a little robot helper lol. The food from the attached restaurant was soo delicious. Get those Arancinis! We had a great time and would definitely come back. It was perfect. 

M. To. 

on Google

2 weeks ago

Loved everything about our stay here. Close enough to Time Square but not noisy. Great service and comfortable rooms with enough space for family of 5 (3 kids). They sent the Robot Butler up to our room with kids slippers and robes -that was fun for all. Staff were super helpful and our luggage was stored safely when we arrived very early morning and also at departure. I also appreciated that there was a Whole Foods and a CVS around the corner as I did prefer to buy my own shampoo etc. since the small sized ones they provide... read more

Anthony Z (#LetsGoPadres!) 

on Google

a month ago

This hotel is amazing! The rooms are spacious, feature numerous and very generous amenities, and the beds are very comfortable. However, the water pressure in the shower can be better, and the hose for the handheld shower was leaking. (room 905) The onsite food is incredible. The restaurant served us delicious pizza, with quick and kind staff. The menu is small, but you are sure to find something to enjoy. The staff are super kind. They call to ask you about your stay which we thought was nice. Alisa at the front desk is v... read more

Raphael Huber 

on Google

4 weeks ago

Outstanding service and perfect location! I stayed at LUMA Hotel Times Square and was truly impressed by how professional and accommodating the staff were. Upon arrival, there was an issue with the room type that had been booked through a third-party platform (Revolut Stays) but the hotel team around Waris Saeed handled the situation exceptionally well. Even though they were nearly fully booked they went out of their way to find a solution and offered me a suite for a small additional charge — a clear sign of genuine hospi... read more