Inn on the Square

Charles Marsh 

on Google

2 weeks ago

Better than average three star hotel, clean, plenty of parking. It is stupid management to annoy customers with a so-called amenity fee. There are no unusual amenities. Just include the fee in the price. Customers won't remember that, but they do remember the extra $22 per day for nothing. Hotel is non-smoking but the check-in clerk reeks of cigarette smoke. 

Caroline Wiggin 

on Google

a month ago

My husband had reserved a room for a conference in late May. Three weeks ago he had a catastrophic hemorrhagic stroke. When I spoke to the Inn regarding a refund for the rooms, I was told that they would only give us half our money back. When I explained our situation, for which I could provide proof if required, I was told that the policy is to NEVER refund more than half. This was escalated to a manager who said the same thing. They NEVER give a full refund. It's not as if we were cancelling the day before. The Inn had p... read more

Alyssa Peppler 

on Google

2 months ago

The town and surrounding area was very cute. The room itself didn’t look like it had been cleaned very well and we found a body hair and what looked like dirt specks on the sheets and comforter. Our room had a jacuzzi which was nice but also had some dirt around it. There was an 25 dollar amenity fee which we were not told about over the phone which included two cartons of water and pool and wifi access. Wouldn’t recommend. 

Jay Thompson 

on Google

2 weeks ago

Kids at the pool was out of control with no employees checking on them, very slippery floor in the men’s room with no sign. Parking was big but shared with restaurant in hotel made it harder to get a spot close to the hotel. 

Vanessa Brown 

on Google

2 months ago

I was coming to visit my daughter from California but my flight was canceled and rescheduled to the next day. She goes to college out there and her dorm is closed for renovations over a weekend. She's a freshman and doesn't know anyone well enough to ask their parents if she could stay. This hotel wouldn't let her check in since she was under 21 and didn't care about the circumstance. She's sleeping in her car tonight until I get there tomorrow. This is not a MA law that you have to be 21+ and is just their policy. I was sad... read more