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IBC Bank - Houston
- Banks
- Houston, TX
About this business
Location details
5615 Kirby Drive, Houston, TX, 77005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you try to get reimbursed, they only ask for evidence via fax. And apparently, they will give you one but take it back a month later without any warning beforehand. Just one paper in the mail acknowledging they’re taking it back. Such sad communication.
My experience at IBC Bank was frustrating. The staff didn’t seem attentive, and I had to wait quite a while before being helped, even though the branch wasn’t very busy. When I finally received assistance, the explanation of my transaction was unclear and felt rushed. The overall customer service experience definitely needs improvement.
if i could give less than one stars i would!!!! i’ve worked in customer service all my life and they have terrible customer service. what happened to catering to the customer? especially when i’m trusting them with my hard earned money. i can’t speak for everyone, but the few employees that helped me were incompetent and racist! i had to literally do everything just for them to give me my funds even threatened to have security called on me. the ladies helping me out were super passive aggressive and then were shocked when i ... read more
IBC has been my bank for over 10 yrs great service, short lines, managers and staff are professional and respectful people. By the way my account has Never been jacked
Every single time we walk into our bank, it’s at least an hour and we leave frustrated because they can’t ever help us with what we need. Can’t even get a voided check… not this location specifically, just the whole business. An hour of our day wasted and it took 3 employees to say “we can’t get you a voided check because your account wasn’t opened here”. It’s the absolute bare minimum for a bank to help with DIRECT DEPOSIT FOR YOUR JOB…. I’m literally baffled at how bad this is. I’ve been with IBC since I was a kid and it’s... read more
Frequently asked questions about IBC Bank - Houston
How is IBC Bank - Houston rated?
IBC Bank - Houston has a 2.5 star rating with 46 reviews.
When is IBC Bank - Houston open?
IBC Bank - Houston is closed now. It will open tomorrow at 9:00 a.m.