IBC Bank

Julia Crane 

on Google

2 years ago

I had absolutely the worst experience with the employees at this branch . I went into the lobby yesterday around 4 p.m. there were 3 people working the counter and 1 customer was being helped , which left 2 people open to help me . As I approached a teller I was told to "STOP and I would be called up when they were ready to help me ." Meanwhile the lady who told me to wait carried on a full conversation with the customer who was being helped by someone other than her . After about 5 minutes she looked at me and said he wi... read more

Derice Madoux 

on Google

5 years ago

This is the absolute worst bank. EVER. Of IBC banks or otherwise. I have had an account here for years (foolishly) -- their customer service is ZERO (they keep the doors locked even after the bank is supposed to be open); will not allow customers to wear sunglasses into the bank (even in the summertime or after an eye treatment); the management is totally and completely unresponsive to requests for routine assistance with an account; and the wait times both inside the bank, and at the drive-thru, are ridiculous. I stopped by... read more

Kent Hathaway 

on Google

5 years ago

The non profit I work with has banked here for years and the service has always been adequate. I worked in banking in my youth and IBC is nothing above par. I know this branch doesn’t represent all of IBC but I will say that my experience here meets my expectations. The only speedy process is Slowed down with regulation. Always having to ‘ask my supervisor’. Consistent ‘I need remote approval.’ Waiting. Quiet. Waiting. Quiet. Waiting. Anything at all to keep your money in their pocket so they can loan it to someone else.... read more

Sel H 

on Google

4 years ago

I met Mike a few weeks ago because I needed some help with my account. He was awesome! He was so helpful, knowledgable, and patient. He also followed up with me and called me on an issue that we were getting resolved. I am really impressed with the service he provided! I am reviewing this branch a 1 star because I have always had issues with this branch. For some reason I am always getting the run around and not very friendly service. It seems as though every time I am there I will have some sort of issues arise. I've given ... read more

Jessica Sherman 

on Google

3 years ago

I went to cash a check this morning. Pulled into a lane only to be greeted by a rude women saying I was in the wrong lane and that the light is off on that lane and that I needed to move to another lane. I said oh on my apologies I didn’t see the light was red. Pulled around greeted by a man this time. I told them I needed my check cashed and waiting. I get my I.D back only to find it was deposited into my account instead of cashed. I don’t think I will be banking here much longer!