IBC Bank

Sofia Morales 

on Google

5 months ago

Did not realize how many bad reviews this bank has. But seriously bad customer service I had no idea they closed at 5. I pulled up at 4:58 took me a minute to pull out my baby. And a lady goes to the door and locks the door as im pulling my baby out, at least she could of came out to me before I took my baby out of the carseat. Shes says we are closed right on the dot. Like no sympathy for a mother with her baby. I just need some quick help but nevermind. On the window it says 6 but they have a paper in small letters with n... read more

Rose 

on Google

5 months ago

I just had to leave a review based on my experiences with Melissa. She is the kindest, most caring employee I have interacted with at this location. I'm sure the reviews would improve if you hired more employees like her.. SUCH a pleasure to work with! 

Letty Newbury 

on Google

4 weeks ago

Thank you so much Alex!!!! After contacting 3 branches in Laredo, 2.5 hours away from you , you worked your magic in helping this old lady!👵 😂. Thank you!🙏 

Luis Hinojosa 

on Google

10 months ago

Moved into stone oak area 10 years ago. That branch has always been horrible. It takes at least 30 minutes to make a simple deposit. Worst IBC in san antonio and south texas. 

Gabe Royer 

on Google

a year ago

Absolutely horrible customer service reps at this bank. I couldn't find anything more unhelpful. I'd rather have my acne back than deal with the people that hung up on my wife and refused to verify a PUBLIC routing number for a wire transfer. Insane. Finally got to speak to a manager and she denied that they were ever rude or hung up on anybody. I am 100% sure that the manager has zero intentions of remedying the situation. Just so you're aware, I have never asked to speak to a manager at a bank before. I'm not even that t... read more