IBC Bank

Cierra Mason 

on Google

a year ago

My fiancé and I experienced a frustrating situation at the IBC Bank on Yale. She had previously discussed picking up her ID, which she had left behind, with a bank representative. The representative had informed her that the ID would be available for pickup at the window. However, when we arrived the next day, the manager told my fiancé that we would need to return on Monday, as the ID was in a secured area. My fiancé insisted that we needed the ID immediately. I suggested that she go inside and wait for the manager to retri... read more

LaTwana Green 

on Google

a year ago

If I could give a -10 I would. I'm so upset I have had a problem with this bank since I opened the account. I tried calling for two months and was told I have to go to the bank I opened the account in and I would have but I was out of state. I add a cash app card to my account so I could send my son cash. I never really use this bank for much but insurance because their atm hardly work and their employees are disrespectful. So anytime my son cash app card is swiped IBC Charges me $35 overdraft fee my current balance is $500... read more

Me Shaw 

on Google

2 years ago

I went to get a card because I never got one when I opened my account because at the time the card machine was down. When I went Cheryl Scott the branch manager had an attitude for no reason and I swear the only time it seemed like she didn’t was when I was leaving. I wasn’t rude or anything to anyone up there so she just had a funky little attitude for nothing I’m going to give her the benefit of the doubt and say maybe she was having a bad day, but ATTITUDES ARE CONTAGIOUS CHERYL! 

Carolyn Williamson 

on Google

7 years ago

I love this bank. Tee at the 21st Street bank and Kelly at the downtown bank worked very hard to make sure I got my social security check. My account was in overdraft for over a month and my account was closed but Tee and Kelly took very good care of me. They made sure I received my check promptly. Tee and Kelly are very professional and loyal, I love them both. Thank you IBC, you have incredible employees. 

Kristen Casey 

on Google

10 years ago

I have 2 accounts here, business and personal. The worst customer service! Consistently painfully slow, almost always 2 people processing your banking transaction--cause for confusion and added delay in processing I was second in line and waited 15 minutes to withdraw $60. So infuriating and this branch is the worst!!!! Unfortunately on my way to work and really the only bank on my way. But I will be leaving soon--can't take it anymore. Do your banking anywhere but here!! Clueless employees--lots of fake 'nice' beware!!