IBC Bank

Maurice Welton 

on Google

5 months ago

Veronica on North tenth has the greatest customer service please ask for her when you arrive. 

Vero Garza 

on Google

2 years ago

Would rate a 0 if I could. Worst customer service ever! You can be in line for over 20 mins with no acknowledgement or watch cars that arrive after you leave before you. These tellers better yet the bank as a whole definitely needs to be re trained on their service skills!. 

Jose Gonzalez (Eddie) 

on Google

8 years ago

Terrible service with replacement debit cards. Spoke with a phone representative who said they would send me a new replacement debit card for free since I had lost mine but after they cancelled the current one they changed their story and said my only option was to go IN PERSON to the local branch. Once i got to the branch they wanted to charge me a $10 fee for a new card. I complained to one of the ladies about the terrible service on the phone and she said she would charge me the $10 and then submit a ticket so that it wou... read more

Roland M 

on Google

4 years ago

This IBC Branch has no customer service at all. My wife and I have waited 20 minutes at times inside with no acknowledgement. Plus, the Drive Thru takes too long to get serviced. In Person Service should be faster nowadays because now there's Online Banking/Weekend Banking not to mention all their Branches. This Branch really drops the ball. We just use it when we have to. We're real close to taking our Banking elsewhere. 10th & Fern Branch 

maria maria 

on Google

8 years ago

Worst bank Ever ! opened my account three weeks ago , have not being able to use my money not even ONCE ! Some bank reps were nice and curtious but others did not seem to care about the type of customer service provided. I had an issue with a check and and now they are closing my account in a few weeks ! This is ridiculous ! Please take your Business elsewhere ! BEWARE!