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IBC Bank
- Banks
- Palmhurst, TX
About this business
Location details
215 E Mile 3 Rd, Palmhurst, TX, 78574, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Staff are extremely unmotivated to help customers with there needs. While being the only customer in line and over 5 representative behind the counter none have the customer service skills to greet and apologize for the wait ect highly recommended you avoid this branch.
I recently had the pleasure of interacting with Kayla Martinez and Karina Cantu at IBC Palmhurst, and I was blown away by their exceptional service. As a customer, it's not often that you come across banking professionals who truly go above and beyond to ensure your needs are met. Kayla and Karina are a shining example of what customer service should be.
Horrible experience. If I could give a 0 I would … LITZY made it so hard for me to differ several checks .. stating they didn’t have a manager to do so…. HOW IT THAT A CUSTOMERS FAULT … I’ve been banking with IBC for many yrs . I have my business acct n personal .. she made it so hard for me… she also stated it would be the LAST TIME she would differ it!!! Even tho I’m on the LIST! Can’t believe this …
Absolutely the worst customer service!!! I am huge on customer service, even if you are unable to help the customer for whatever the reason is, saying NO or unfortunately we are not able to at this time.... should be done with 1. looking customer in the eyes 2. Compassion 3. You need to have a smile in your voice. This is how that one customer refer another client to your business. Today I was trying to open a bank account for my son for the second time at this branch due to them not accepting a a temporary license until... read more
The bank tellers in this branch need to attend a training on customer service! I went yesterday to make a deposit and they were busy talking among each other and not acknowledging d customers. They don’t greet or thank the customers. This is very poor customer service that will eventually loose business! If they don’t want to work then they should give others (that really want 2 work) d opportunity to do so.
Frequently asked questions about IBC Bank
How is IBC Bank rated?
IBC Bank has a 3.6 star rating with 31 reviews.
When is IBC Bank open?
IBC Bank is open now. It will close at 8:00 p.m.