IBC Bank

Bre’Shayla White 

on Google

2 months ago

Today, I tried depositing money at the ATM to pay my car note that’s due today! The ATM says it CANNOT print out a receipt; I proceeded with the transaction anyways. The ATM can hold up to 30 bills I had only 20 bills! It spit my money out saying it’s too many bills and kept $80!!!! Now I have to submit a dispute and wait 5 damn business for them to do an investigation!!! I’m so livid right now this shit is ridiculous!! 

Patricia D 

on Google

7 months ago

Very rude a man who attended me, asked me for my residence even when I gave him my real ID. (I'm a citizen) He judged me by my appearance. How disgusting that there are racist staff in this location, because in the others they are very friendly. 

Juan Manuel Senties 

on Google

3 years ago

I have banked with IBC for over 10 years. It was a much better bank back then but the customer service has never been great. I really only stay out of dimwitted loyalty because it's from Laredo. But I have to say that the Cesar Chavez branch here in Austin is the WORST branch I have ever dealt with which is such a shame because the facility is quite beautiful. But the beautiful experience definitely ends there. I want to echo what many other customers have said, the wait time for a simple deposit through the drive throu... read more

Veronica Miranda 

on Google

6 years ago

I’ve banked with IBC bank for many years and the Cesar Chavez branch has to be the worst branch I have ever used. I came to this location because it was close to my job. When I pulled into the drive thru, there were no vehicles in line. I signed the check I needed to deposit and sent it in. After about 5-10 minutes, I was asked for my ID. I stated I didn’t send it in because I was depositing and not getting cash back and that the Luling & San Marcos branch never needed my ID to make a deposit. Nevertheless, I sent it in anyw... read more

SHERRI DELAROSA 

on Google

4 years ago

High turnover ratio. Always a long wait. Tellers present themselves as incompetent and then there is never a manager available. For these reasons I choose to deposit via ATM! Now they were hacked and deposits were missing and balances were off. Overdraft fees were promised to be refunded but has not happened and I am still missing a deposit just days before delivering my baby!