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IBC Bank
- Banks
- Austin, TX
About this business
IBC Bank's slogan "We Do More" reflects the bank's dedication to the growth and success of the customers and the communities it has been serving since 1966. IBC Bank offers foreign exchange services including pesos and euros, as well as Insurance coverage and Mortgage loans. MEMBER FDIC / INTERNATIONAL BANCSHARES CORPORATION. Equal Housing Lender. Follow our Facebook and Instagram page, @IBCBankWeDoMore. Visit the IBC website for more information.
Location details
2817 E Cesar Chavez St, Austin, TX, 78702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have banked with IBC for over 10 years. It was a much better bank back then but the customer service has never been great. I really only stay out of dimwitted loyalty because it's from Laredo. But I have to say that the Cesar Chavez branch here in Austin is the WORST branch I have ever dealt with which is such a shame because the facility is quite beautiful. But the beautiful experience definitely ends there. I want to echo what many other customers have said, the wait time for a simple deposit through the drive throu... read more
I’ve banked with IBC bank for many years and the Cesar Chavez branch has to be the worst branch I have ever used. I came to this location because it was close to my job. When I pulled into the drive thru, there were no vehicles in line. I signed the check I needed to deposit and sent it in. After about 5-10 minutes, I was asked for my ID. I stated I didn’t send it in because I was depositing and not getting cash back and that the Luling & San Marcos branch never needed my ID to make a deposit. Nevertheless, I sent it in anyw... read more
High turnover ratio. Always a long wait. Tellers present themselves as incompetent and then there is never a manager available. For these reasons I choose to deposit via ATM! Now they were hacked and deposits were missing and balances were off. Overdraft fees were promised to be refunded but has not happened and I am still missing a deposit just days before delivering my baby!
Ella opened my account back in January up in Parmer Ln when she was in training, she's been a great Personal Banker, very nice & respectful!
As you walk in to this beautiful bank, you are greeted by a friendly staff, but the service is horrible!! They don't know what they are doing. They don't know how to fill out forms and which forms to fill out. They don't know bank procedures and policies!! The manager is as slow as a sloth. There is only one wonderful person there and she is a teller who helps with a smile on her face and has a wonderful attitude!!
Frequently asked questions about IBC Bank
How is IBC Bank rated?
IBC Bank has a 4.5 star rating with 15 reviews.
When is IBC Bank open?
IBC Bank is closed now. It will open tomorrow at 9:00 a.m.