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Commonwealth Senior Living at Willow Grove
- Community Centers
- Willow Grove, PA
About this business
Location details
1120 York Rd., Willow Grove, PA, 19090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's a nice looking facility and is well kept. Lots of common areas and lots of windows. The staff is very friendly...even maintenance and kitchen. The physical/occupational therapist that came in weekly was great too. The fact that they have general assisted living care AND a memory care floor was extremely helpful when dad's mental capacity declined.
Business response:
Justin, thank you so much for taking the time to share your positive experience with us! We are happy to hear you feel confident in the care provided in our community. It's feedback like yours that inspires and motivates our team to continue serving our residents with dignity and respect every day. Thank you again for your kind words and support.
In summary, the caregivers are fantastic. There seems to be frequent turnover in administration and they are not responsive. Whenever you have a question you are referred to "management" but management does not answer email or voice mail. The facility is very clean. My dad passed away recently.
Business response:
Thank you for taking the time to share your feedback. We are truly sorry for the loss of your father and extend our deepest condolences to you and your family. Because improving the lives of seniors and their families is central to everything we do, I would like the opportunity to connect so we may discuss your concerns in further detail. Since I do not have your contact information on hand, please reach out to me at your earliest convenience at 267-309-3707. Sincerely, Heather Miller Executive Director
Recent management changes have resulted in reduced response time and conditions. Hopefully the original standards will return soon
Business response:
Thank you for sharing your feedback. We’re sorry to hear your recent experience did not meet your expectations. Because improving the lives of seniors is the foundation of what we do, please reach out to me directly if there is anything further that we can do at 267-309-3707. Sincerely, Heather Miller Executive Director
The staff is great. My uncle loves them. I would recommend it to others who are searching for a place for their loved one.
Business response:
We appreciate the kind words and are glad we could provide you with a positive experience!
Get friendly with the staff. It helps you direct the care that's needed. Also offer to supply some supplies
All the staff is kind, attentive and caring. They interact with the residents and families. There is a ton of activities planned. No reason for any residents to not be out of their rooms. Food is very good. Chefs take pride in their work. Clean without the hospital chemical, bleach smell to the place. You can tell housekeeping works hard. Administrative staff is very responsive for any questions or concerns
Every level of the support staff demonstrates CARE. Our family is so grateful for the care and attention that our Mom gets everyday. The environment is friendly and everyone there is always helpful and engaging.
It was clean on the tour, everyone was very nice, the price was reasonable when compared to others, and the location was very convenient. It was between Commonwealth and [community removed] for us. The location and parking was ultimately what made us choose there.
Commonwealth was great. I would give them all fives. They took great care of my father. Had absolutely no problems. We would absolutely recommend this community to other families based on the experience we have had so far
Frequently asked questions about Commonwealth Senior Living at Willow Grove
How is Commonwealth Senior Living at Willow Grove rated?
Commonwealth Senior Living at Willow Grove has a 4 star rating with 212 reviews.
When is Commonwealth Senior Living at Willow Grove open?
Commonwealth Senior Living at Willow Grove is open now. It will close tomorrow at 12:00 a.m.