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Commonwealth Senior Living at Hillsville

4.6
  • Community Centers
  • Hillsville, VA

About this business

GovernmentCommunity Centers

Location details

100 Kyle Dr, Hillsville, VA, 24343, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.656 reviews
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Della's profile image
Della 
3 years ago

I am a friend or relative of a current/past resident My parents are in Commonwealth Senior Living at Hillsville. My mom has a special need that they're not familiar with and they haven't been actively trying to do anything to rectify that. I kind of had to jump up and down and make a fuss. I just had to be assertive for my parents because they won't ask for help. The staff members care very much. They're willing to work with my parents and deal with their idiosyncrasies and just take them as they are and see if they can help... read more

Business response:

Dear Della, Thank you for taking the time to share your feedback. We’re glad to hear your family has had a positive overall experience with our community. Because improving the lives of seniors is the foundation of what we do, I would like the opportunity to speak with you in greater details about your concerns. Please reach out to me at your convenience. Sincerely, Lauren Self Executive Director 

Greg's profile image
Greg 
3 years ago

I visited this facility Commonwealth Senior Living at Hillsville was the closest to where we live. The staff was super nice and answered all of our questions. Everything went well. We saw kind of an apartment because we were going to have both my parents in the same room and it was a little bit bigger than just a single room. Everything looked good. They take really good care of the building and the property there. We were there kind of mid-morning and I think the residents were in one of the rooms doing some crafts. They ga... read more

Business response:

Dear Greg, Thank you for taking the time to share your experience with families here. I am so happy to hear that you enjoyed your visits to our community. We would love to have you back to sample a meal and have your parent choose their suite. We hope to see you soon! Best, Kayla Crowder Executive Director 

Betsy's profile image
Betsy 
4 years ago

I am a friend or relative of a current/past resident We chose Commonwealth Senior Living at Hillsville for my mother-in-law. When we went in to look at the facility, it was clean and nice. There was plenty of staff. All the residents looked happy, and it just seemed like a good atmosphere. She started out as memory care, and they moved her to assisted living. She seemed so much happier, and she's content. She was in a nursing home before, and she was depressed and kept wanting to go home. She never even mentioned "home" sinc... read more

Business response:

Dear Betsy, Thank you so much for sharing your experience with families here. We know the decision to move a loved one is not one made lightly, and we are honored you’ve chosen us to care for your mother. Improving the lives of seniors, their families, and each other is central to everything we do. Please don’t hesitate to reach out if there if there is anything you need. We are just a call away! Kind regards, Rebecca Sturtz Regional Vice President 

Donald47's profile image
Donald47 
10 years ago

I visited this facility I visited Commonwealth at Hillsville. The staff was extremely nice. Everything looked neat. All the rooms that I saw were up-to-date. Everything was clean. It seemed to be an ideal place for a senior citizen. 

Business response:

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback. 

Caring110474050's profile image
Caring110474050 
10 years ago

I visited this facility Commonwealth was clean and quiet. The staff seemed professional, but it seemed understaffed to me. They were defensive about that; they believe that they were physically well-staffed and better than average, but I don't believe them. I am talking about where I would want to put my relative, and I don't think they would give enough attention. They were very understaffed, and I didn't see any of the activities that they post on their website. I saw no staff member interacting with the patients. 

Business response:

<p>Thank you for taking the time to share your thoughts with us. I appreciate your feedback about our clean and quiet community, and our great team members. However, I’m sorry to hear that your experience did not live up to your expectations. Our top priority is to provide high-quality, personalized, and compassionate care to our residents and their loved ones. As the executive director at Commonwealth Assisted Living at Hillsville, I take your feedback seriously and welcome the opportunity to talk with you directly about ou... read more

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Caring391709 
14 years ago

I am/was a resident of this facility Two years ago after a stroke in the summer I knew it was time to find some help and I could'nt live on my own anymore. Im so thankful for everything I have here, from physical activities to games like bingo to keep your nogin going. I almost feel spoiled being treated by people soo loving and nice. Its almost unrealistic how they have daily community events and see my buddies. Coming from a Vietnam veteran I dont get to see friends often until I came here. I also like the young bands and ... read more

Business response:

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback. 

LNevils's profile image
LNevils 
5 years ago

I visited this facility My parents were in this establishment for 3 months. Sadly the experience they endured was stressful and disappointing. Management will promise you to get things done you are not happy about but does the minimum amount of work to do it. Don’t believe the salesperson hype that you will be told. If management is around to ask questions. Emailing and phone calls had to be done due to COVID-19 yet answers should be at management’s fingertips some took days till we heard back. Call buttons can take up to ha... read more

Business response:

Dear LNevils, Thank you for sharing your concerns with us and providing us with the opportunity to address these issues. At Commonwealth Senior Living, we strive to improve the lives of seniors and their families. It sounds like we have some room for improvement here. I would like the opportunity to speak with you directly about your parents’ experiences. Please reach out to me at your earliest convenience. Sincerely, Amanda Wickert Regional Vice President 

elderwatch1's profile image
elderwatch1 
5 years ago

I am a friend or relative of a current/past resident It's ok if you are independent, have your faculties, and have someone that cares about you to come by several times a day and night to help you. There's a good band that comes by once a month, otherwise it's juvenile activities. 

Frequently asked questions about Commonwealth Senior Living at Hillsville

How is Commonwealth Senior Living at Hillsville rated?

Commonwealth Senior Living at Hillsville has a 4.6 star rating with 56 reviews. 

When is Commonwealth Senior Living at Hillsville open?

Commonwealth Senior Living at Hillsville is open now. It will close tomorrow at 12:00 a.m.