Best Western Plus Inn At The Vines

Lisa Archuleta 

on Google

a month ago

This specific BW location far superscedes any BW I've ever stayed at. The location is amazing and near a ton of food for quick bites. The liquor store a block over has an amazing selection of beverages as well! The hotel staff is always so welcoming, so professional, nice and informative. The rooms are clean and remodeled. The beds are comfortable and the ice machines have never been broken during a stay (this may not be important for all, but is so important to me!)! For the price, you truly cannot find a better deal in Nap... read more

Svetoslav Ivanov 

on Google

a month ago

I had an extremely disappointing experience at Best Western Plus Inn at the Vines in Napa. My friends traveled all the way from Bulgaria to attend the World Cup, and after a long journey we arrived expecting a smooth check-in. Instead, the two employees at the front desk were unwilling to help us and did not want to check us in. The customer service we received was cold, unprofessional, and completely lacking in hospitality.What made the situation even worse was that this happened late at night, leaving us scrambling to find... read more

Chauntiana Houston 

on Google

4 months ago

I arrived at the hotel on a Saturday morning and stayed for four days and three nights. The hotel exceeded all my expectations: the staff was exceptionally friendly and attentive, the room was spotless and well-maintained, and the location was conveniently close to local attractions and transportation hubs. Regardless of whether we left early in the morning at 8 am or late in the afternoon at 2 pm, we always returned to find a freshly made bed and clean towels. I would highly recommend this hotel to anyone seeking comfort an... read more

Nathan Brown 

on Google

4 months ago

The reason I gave the room a three star instead of five stars because it took a long time to get even lukewarm water in the showers and sinks. The reason I gave service a two star is because While the night I checked in the man that checked man was very friendly and courteous the next morning the woman that helped check me out did not seem to care that I had a negative experience with their Texting checkout system. The system told me I could check out using the text message they sent me and bypass the front desk. The proble... read more

Andrew Miller Miller 

on Google

7 months ago

This is a clean and modern hotel. The staff was very friendly and accommodated. The Problem with this hotel is the bathrooms. For starters, the bathroom has a barn style door without a latch so you cannot lock the door for privacy. The showers are built in a way that you cannot turn the water on to let it warm up before you get in. So in order to turn the shower on, you get blasted in the face with cold water. And there is no hot water it's luke warm at best. The other problem is the shower door does not have a seal at the ... read more