Best Western Plus Inn At The Vines

John Derham 

on Google

2 days ago

No breakfast provided! Had a quick stay in Napa and I was considering this Best Western and a few other hotels in the area which included breakfast. I decided to stay here because every Best Western Plus I've stayed at includes breakfast. When I booked my room directly through Best Western the website lists breakfast is included and it is also stated on 3rd party booking websites (hotels, priceline, expedia..). This is false advertising. I booked a king room with a balcony and the balcony faces a wall, which is about 10 fee... read more

Andrew Miller Miller 

on Google

a week ago

This is a clean and modern hotel. The staff was very friendly and accommodated. The Problem with this hotel is the bathrooms. For starters, the bathroom has a barn style door without a latch so you cannot lock the door for privacy. The showers are built in a way that you cannot turn the water on to let it warm up before you get in. So in order to turn the shower on, you get blasted in the face with cold water. And there is no hot water it's luke warm at best. The other problem is the shower door does not have a seal at the ... read more

Wade Lucas 

on Google

3 months ago

I really enjoyed my stay here. Great big king bed to stretch and not have to impede in the wife’s space!! Temp of rooms was pleasant. Also MOSTLY clean One of the shower towels had some very unsightly stains on it. While we used it to step on out of the shower it still would have been better having a clean one. Early check in should be a thing. There were no cars in the lot when we got there a couple hours early but the clerk said we couldn’t get in. Inconvenient. 

Ami Nguyen 

on Google

4 months ago

Basic but clean and spacious room. Pretty quiet. It'd be more convenient if bathroom had (an extra) detachable shower head. Nice and helpful staff. EV charger on site. Very good location with easy access to grocery stores and downtown Napa. I'd stay again next time. 

Ryan Hughes 

on Google

4 months ago

I wish every hotel check-in could be as easy as this was. I had booked four rooms for our employees and lots of times I get stuck at the hotel desk for an hour giving the same info over and over. That was not tonight, Cheyenne the desk agent was on her game and we got all 4 rooms checked in in under 15 minutes! This is the sort of customer service I am trying to instill our employees!