Best Western Grant Park Hotel

Dalton Pratt 

on Google

a month ago

Holy hell, what a terrible place. This might be the worst hotel experience I have ever had. First, they messed up our booking so we didn't get the rooms we were guaranteed by staff. The excuse was "day shift didn't pay attention", but what does that have to do with anything? Do you know how reservations work? They should've never been able to give them away! Second, half of the elevators didn't work at all for most of our stay. It got so bad that we felt lucky when an elevator stopped on our floor, even if it was going up ... read more

Olivia Tuell 

on Google

a month ago

Let’s talk about this Best Western… or should I say Worst Western? Yikes. 1. Only one working elevator. It can barely fit six adults, and if you have a stroller, good luck. The hallways and doorways are also just narrow enough to make navigating with kids frustrating. I would not recommend this hotel for families. 2. It took three separate requests to get a bathtub stopper. We finally received one only after I spoke with a supervisor and explained that I would keep calling until someone brought one to our room. 3. Customer ... read more

Bephco 

on Google

2 months ago

+ Overall fine room, comfy bed, and quiet. - a few small roaches in the bathroom at night. - Displayed price is very misleading. $110 weekday room rate ended up at $270 after fees, tax, and parking. Valet parking is actually the best option. Self park nearby is $35/nightly with NO in-out privilege. 

Sherice Thomas 

on Google

3 months ago

traveled to your hotel from May 11–14, 2026, while attending a legal conference, and I am extremely disappointed with the condition of the property and the level of customer service we received. Upon checking into our room, we immediately noticed the hotel appeared old and poorly maintained, with stained carpets and worn furnishings throughout. Unfortunately, the situation became worse once we entered our room. The pull-out bed had visible stains, and the sheets appeared dirty, making it obvious the room had not been proper... read more

Jason Schulte 

on Google

6 months ago

We picked this location because of the proximity to the museums. It is also close to a lot of restaurants and entertainment options. The check in was easy, they park your car for a fee, but you can get the car out as often as you need to. The rooms were very comfortable, and we had a great view of the part and fields museum. The bed was comfortable. They have breakfast included that was decent. Overall, it was the perfect place to get away for a weekend and enjoy the museums.