Ambassador Chicago

Anne Levine 

on Google

a year ago

I recently stayed here and had the worst hotel experiences I’ve ever encountered. In just 24 hours, I was moved to four different rooms due to moldy smells, soaking wet carpets, flooding, and overall unsanitary conditions. The first room smelled like mold and had damp, stained carpet. The second was no better. The third flooded while I was out. I had to prove each issue before being moved, which felt insulting. Only after escalation was I moved to a somewhat decent suite. They still issue paper coupon cards for drinks and br... read more

Manuel Arguelles 

on Google

a year ago

I'll start off with my few positives, location is great and walkable to the stations near by, breakfast was way better than expected, room was fine not great, water pressure was great as well. Unfortunately this hotel chain for what it's charging which is a mandatory fee of $89 each night for drinks,breakfast and other perks you will most likely never use. For the amount you end up paying this hotel is not worth it. The pillows were not great, elevator is cheeks, the seats in the breakfast area are falling apart, everything... read more

B K 

on Google

a year ago

I don't write reviews often, but I want to do whatever I can to help the next person be aware of the risks with booking at this hotel. I initially paid $354 for a three night stay WITH 16, 400 points through southwest (so that prices the hotel at over $500 total). I did notice at the bottom of my receipt from Southwest that an additional $268 in "resort fees" would be charged at the hotel. But that did not prepare me for the $419 EXTRA that I ended up having to pay when I checked in. Just to clarify what everyone else is sa... read more

Lee Gillham 

on Google

2 years ago

Stayed here in mid June during the very hot weather. Very nice hotel. Rooms a little tired and could do with a little TLC. Carpet had a few stains although not dirt, more bleach stains where previous cleaned. Had an issue with the toilet which backed up in the early hours of the morning couple of days into our stay and deposited waste all over the bathroom floor which ran into the carpet in the room. Although maintenance came very quickly after reporting it the issue was not fully resolved and happened again on our last nigh... read more

Destiny Nezam 

on Google

a year ago

Despite the online booking system advertising rates between $30 and $80 per night (depending on the night) my stay ended up costing over $300 for one night due to hidden fees demanded upon arrival. The front desk was rude and unhelpful, refusing to resolve the issue, and the owner Robert was equally dismissive, even as multiple guests faced the same problem. This is clearly a scam. Additionally, I received only two of the three promised drink vouchers, and the two dinner vouchers provided for a one-night stay were not accep... read more