Ambassador Chicago

B K 

on Google

2 weeks ago

I don't write reviews often, but I want to do whatever I can to help the next person be aware of the risks with booking at this hotel. I initially paid $354 for a three night stay WITH 16, 400 points through southwest (so that prices the hotel at over $500 total). I did notice at the bottom of my receipt from Southwest that an additional $268 in "resort fees" would be charged at the hotel. But that did not prepare me for the $419 EXTRA that I ended up having to pay when I checked in. Just to clarify what everyone else is sa... read more

Manuel Arguelles 

on Google

2 weeks ago

I'll start off with my few positives, location is great and walkable to the stations near by, breakfast was way better than expected, room was fine not great, water pressure was great as well. Unfortunately this hotel chain for what it's charging which is a mandatory fee of $89 each night for drinks,breakfast and other perks you will most likely never use. For the amount you end up paying this hotel is not worth it. The pillows were not great, elevator is cheeks, the seats in the breakfast area are falling apart, everything... read more

Joy Wolfe Ensor 

on Google

a month ago

I chose this hotel because of its walking proximity to a business-related destination. It is ideally situated in the beautiful Gold Coast neighborhood of Chicago. Other reviews have cited bait-and-switch hidden fees. These seemed to involve third-party vendors, and at checkout I witnessed other guests’ upset as they contested their bills. The hotel’s website is more transparent on fees — if you read the fine print. The bar and breakfast vouchers are not freebies but are included in the fees. Both were good values for what w... read more

Tim Portlock 

on Google

a week ago

They added an extra $90 a night to my bill for "Daily Guest Benefits Package". They did not give me the option of saying no and didn't tell me it added $90 a night to my bill. Read all the other comment below explaining the same thing. I used to stay here 2-3 times a year for several years. Not anymore. On top of that the service was terrible because they cut so many staff. The maintenance has really gone down hill. I know this place has gone through a lot of different owners in the last few years but I think this one might ... read more

Brienne Vainisi 

on Google

2 weeks ago

As a wedding planner, I am truly so sad to be writing this review because we have been working with The Ambassador Hotel for years. If you didn't know, the hotel is currently under a management change and they were recently bought by Chicago Hotel Collection. If you are a bride considering the hotel for a getting ready space/room block, please read through this entire review. I would feel awful if another sweet bride had to experience what mine did this weekend. Long Story Short: My bride had the penthouse suite booked for... read more